SHIPPING & DELIVERY

Free Shipping Service

 

Hong Kong

Purchase HKD $800 or below      HKD $40
Purchase HKD $800 above         Free Shipping

All orders are shipped via SF Express.

 

China/ Macau/ Taiwan

Purchase HKD $1000 or below      HKD $100
Purchase HKD $1000 above         Free Shipping

All orders are shipped via SF Express.

 

*Shipping information for imports to Taiwan must comply with the following regulations; otherwise, import will not be permitted.

*The recipient's phone number must comply with Taiwan’s valid phone number format, e.g., 02-8765-4321 or 0912-345-678.

*The recipient's name must match their ID number.

*If the shipping origin is China/ Macau/ Taiwan, the recipient's name must be filled out in Chinese.

 

International

The delivery cost will be calculated automatically on the final payment page.

 

Asia Region

Japan/ Singapore/ Vietnam/ Malaysia/ South Korea/ Thailand

Purchase HKD $2000 or below      HKD $200
Purchase HKD $2000 above         Free Shipping

All orders are shipped via SF Express/ FedEx International Priority®

  

Other Countries

United States/ Europe/ Canada/ Other countries

Purchase HKD $5000 or below      HKD $500
Purchase HKD $5000 above         Free Shipping

All orders are shipped via via FedEx International Priority®

 

Shipping Arrangement

Orders are processed within 1-7 working days. (excluding Saturdays, Sundays, and public holidays)

Please note that we are unable to, and we do not accept orders to ship Products to PO boxes.

The above delivery time is an estimate only, and the exact delivery time will vary depending on the region and district being selected.

Additionally, there may be instances where your local customs office requests additional documents, which may delay the estimated delivery time.

 

Shipping Notification

 

As soon as your order is dispatched, you will receive a shipping confirmation by e-mail. This email will include carrier and tracking info for your parcel. If you do not receive a notification, your order has not yet been shipped. Please pay attention to the shipping dates or possible delays for pre-order items.

 

 

 

Store Pickup

 

We offer FREE local pickup in TORIO store for all online orders.

Please refer to STORE for shop address.

 

To pick up the order, customers must bring the notification email issued by TORIO store the pickup.If you do not receive a notification, your order has not yet been ready.

Orders must be picked up within 30 days, including public holidays, from the date of arrival at our stores. Any uncollected orders will be recycled/ destroyed.

Customers must pick up their orders at the original store selected.

For returns and exchanges of store pickup orders, please refer to our Exchange and Return policies. We do not accept any refunds or exchanges in stores. 

 

Order

If the item is out of stock, it will takes a month (to be confirm) for pre-order.