EXCHANGE & RETURNS

Confirm payment that means you have agreed all of our Exchange & Returns conditions.

 

Items purchased on toriostore.com cannot be returned, exchanged or refunded.

 

Once payment is made, orders cannot be changed or refunded regarded any reason.

 

 

Defective or Incorrect Items

If there's something wrong with the item you received, like it's defective or not what you ordered, please contact us within 3 days of receiving it. You must send an email to info@toriostore.com and include your order number and pictures of the issue.

 

Change Shipping Address

In order to protect our customers, we cannot change the delivery address once it has been confirmed at checkout. Your package will be shipped to the address provided during the checkout process.

 

Lost & Damaged Packages

If your package is lost in transit, please write to us right away at info@toriostore.com and we will try our best to solve the issue. Please note that we shall not be responsible for any lost or stolen items once the items are declared 'Delivered' by the delivery service.

 

Fail Delivery Packages

Customers will be charged an additional fee for re-delivery if their package is returned due to failed delivery. If we do not receive a response from the customer within 30 days, any returned packages will be given to charity.

 

Taxes

Customers are responsible to pay any taxes, duties, or charges their country may have for imported items. This applies only to countries where we do not offer tax-free shipping. 

 

Policies

Terms and conditions may be updated at any time without notice. These Terms and Conditions of Use govern all use of the Site and of the Site's offered services. Access to and use of our Site and its services implies the express and unreserved acceptance of these Terms and Conditions of Use. Customers therefore confirm that they have read and understood these Terms and Conditions of Use before accessing the Site and/or using the services, and they undertake to comply with them. TORIO store reserves the right to make the final decision on all cases and also the right to refuse all exchange & returns at any time.

 

 TORIO store reserve the right to make the final decision on all cases.

 For additional questions, please refer to CONTACT.